Reference

How hai788 Handles Your Personal Information

This Privacy Policy sets out exactly what data hai788 collects when you create an account, make a deposit using DANA, OVO, or GoPay, or contact our support team.

Account data collected at sign-upDANA, OVO, GoPay payment dataCookie and device trackingYour right to access and correct dataHow to contact us about your privacy
hai788 How hai788 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use encryption on all data transmitted between your device and our servers — this covers login sessions, account updates, and payment confirmations from DANA, OVO, and GoPay. Cookies track your session state and lobby preferences; you can adjust cookie settings in your browser at any time, though some features may not work without session cookies. We do not use cookies to build advertising profiles or share browsing data with ad networks.

Encryption in Transit

All data between your browser or mobile app and our servers is encrypted. This includes your login token, account details, and payment confirmation messages from DANA, OVO, or GoPay.

Cookie Controls

We use session cookies to keep you logged in and remember your lobby preferences. You can clear or block cookies in your browser settings without losing your account data.

Data Retention Policy

Active account data is held for as long as your account is open. After account closure, we keep only what local legal obligations require, then delete remaining records on a set schedule.

Third-Party Data Sharing

We share only the minimum data your chosen payment partner needs to process a transaction. No personal data is sold to advertisers or unaffiliated third parties.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the data we hold on your account, reach out through any of the channels below. Our Indonesia support team handles privacy requests in English and can confirm what records are linked to your account, including any DANA, OVO, or GoPay transaction history. We aim to respond to all data requests within a reasonable time frame consistent with applicable requirements.

Team online

Live Chat

Open the chat icon inside your hai788 account dashboard. Describe your privacy request and our team will verify your identity before proceeding.

Email Support

Send your request to our support address found in the account help section. Include your registered mobile number so we can locate your account quickly.

Account Help Centre

Log in to your account, go to the Help section, and submit a privacy or data request ticket. You will receive a confirmation reference by return.

Common Questions About Your Privacy Rights

These questions cover what we collect, how long we keep it, how to request a copy of your data, and what happens when you close your account. If your question is not answered here, use the live chat or email channel listed in the contact section above.

We collect your name, email, mobile number, and the e-wallet you link for payments — such as DANA, OVO, or GoPay. We do not collect wallet PINs or passwords.

Yes. Submit a data access request via live chat or the Help Centre ticket form. After identity verification, we will share a summary of the records linked to your account.

Log in and raise a data correction or deletion request through the Help Centre. We verify your identity first, then action the request and confirm by email within a reasonable time.

We share only the transaction reference and amount with your chosen payment partner — nothing beyond what they need to process or confirm your deposit or withdrawal.

After closure, we delete most account data and keep only what local legal obligations require. The minimum retention period depends on applicable local law and eligible regions.

No. Our cookies are limited to session management and lobby preferences within hai788. We do not place tracking cookies that follow you to external sites or ad networks.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.